Shipping Policy

Last updated: October 1, 2026

Where we ship

We currently ship to addresses within the United States.

Shipping cost

Shipping is free on every order, with no minimum.

Delivery time

Orders are delivered within 5–7 business days. Business days are Monday to Friday, excluding US holidays. Delivery times are estimates and may be affected by carrier delays, weather or peak seasons.

Tracking

Once your order ships, you'll receive an email with your tracking number.

Bundles

Bags from the same order, including 2 Bags and 3 Bags bundles, may ship in one or more packages. You'll receive tracking for each package.

Address errors

Please double-check your shipping address at checkout. If you notice a mistake, email us right away: we can only update the address before your order ships. We're not responsible for orders delivered to an incorrect address provided at checkout.

Lost or delayed packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you haven't received it, email us at jellyaddict@thesupportcare.com and we'll help resolve it with the carrier.

Contact

JALLY ADDICT LLC, 17 E Monroe St, Chicago, IL 60603, United States
Email: jellyaddict@thesupportcare.com