Refund Policy
Last updated: October 1, 2026
We want you to love your Jelly. If you're not happy with your order, you can return it under the conditions below.
Return window
You have 30 days after delivery to request a return.
Conditions
Items must be unused, unwashed and in their original condition and packaging. For bundles (2 Bags or 3 Bags), you may return the full bundle or individual bags. The refund for an individual bag is the bundle price actually paid, divided by the number of bags.
How to return
- Email us at jellyaddict@thesupportcare.com with your order number and the item(s) you want to return.
- We'll send you the return instructions and address. Please don't ship items back without contacting us first.
- Once we receive and inspect your return, we'll email you to confirm whether it's approved.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive the item. Your bank may take a few extra days to post it.
Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or wasn't what you ordered.
Damaged, defective or wrong item
Contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Exchanges
The fastest way to get a different color is to return the item you have and place a new order for the one you want.
Contact
JALLY ADDICT LLC, 17 E Monroe St, Chicago, IL 60603, United States
Email: jellyaddict@thesupportcare.com